Delivery

DELIVERY

Next working day despatch for orders placed by 1pm on weekdays (Monday - Friday). For orders placed after 1pm on Friday and over the weekend we will dispatch on Monday.

UK Prices

after adding the items to your basket, you go to checkout area and you will be able to see postage methods and fees before the payment and after selecting UK as the country for deliver.

A) on order over £28 you can choose FREE UK DELIVERY - Royal Mail 48 or 48 service Courier (Royal Mail 48 for small parcels / Economy Service Courier for Larger parcels: 2-3 days). For orders under £28 this postage is £2.95.

B) £3.95(Small or medium Parcels by Royal Mail 24 - First Class and Large Parcels by other Courier Next Day Economic (1 business day from Monday to Friday).

C) Prices from £4.99 to £5.50 for Royal Mail Tracked 24 (Next day - on Monday to Friday deliveries) 

D) Prices feom £4.50 to £4.99 for Royal Mail Tracked 48 (2 days - on Monday to Friday deliveries) 

C) Express Delivery with Tracking Number: Next Business Day (Monday to Friday).

- Small items: £8.50 (Royal Mail Next Day Guaranteed Delivery by 1PM: with Tracking Number)

- Small Parcels: £9.50 (Royal Mail Next Day Guaranteed Delivery by 1PM: with tracking number)

- Larger Parcels: £9.55 - £18.00 (UPS Next Day with Tracking Number: 1 -2 days)

*Note: delivery method choice and prices are shown before payment at the checkout area.

 

HM Forces - British Forces Posted Overseas.

HM Forces Mail: starts at £3.95 Small Parcels only - items that exceeds the maximum dimensions for Small Parcels by Royal Mail will be dispatched to BFPO customers by Parcelforce.

 

Bulky Orders: If you need more units from an item available at KnitUK website, please contact us by email as we may have in stock that is not alocated to KnitUK website, but we can make them available to you if you need to buy higher quantity.

Time

1) From Monday to Friday: we will post your parcel in the next business day or in the same day for UK orders placed before 2pm. For international deliveries we will post on next business day.

Please, be aware that Royal Mail and other Couriers delivery times stated above is correct for most of the year, but it can take longer at Christmas Time and/or under severe weather conditions. 

KnitUK is not responsible for any delays caused by Royal Mail or other Couriers. We always try to select the most reliable choice for you.

 

INTERNATIONAL DELIVERIES 

- Royal Mail Standard Airmail or USPS via OCS (international) with Tracking will be used for most of the orders, however you may choose delivery using speedy Services by Couriers such as UPS or similar (we will select another service if UPS classifies your delivery address as a "remote area"(FedEx, Parcelforce, etc).

Europe Zone - all countries (7 days)

All  Other coutries included (10-12 days)

Note to overseas customers: KnitUK website is automated to receive orders from most of overseas addresses, then you can shop as normal! If your country is not in the drop-down menu at checkout area, please contact us by email: [email protected]

 

Returns & Replacements

If you are not happy with some items or the whole order, you can return them in the original packaging within 30 days of receipt for a full refund on the product prices, in accordance with The Consumer Protection for Distance Selling, Regulations 2000. Exception for all publications: you cannot return any pattern books, booklets, leaflets or midias (DVD, CD, etc.) as in respect to authors Copyright.

The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your item returned goes missing.

For any further clarification contact us by email: [email protected] or call 07876550698 to speak with our Managing Director Alci Young - please, leave a message and we will call you back.

KnitUK Limited - Returns to our Registred Office (this s not an Outlet shop: KnitUK is an online shop only)

14 Brookhus Farm Road, Sutton Coldfield, B76 1QP - United Kingdom